Refund and Cancellation Policy

Desertpastorale loves to get everything right for you. Your every purchase helps us improve our service and offer you a better customer experience. We want you to have a great and hassle-free purchase experience.

Desertpastorale of India assures you that all products sold on its platform, www.desertpastorale.com are new and 100% genuine. These products are 100% handwoven and handcrafted by our skilled weavers and artisans from across the country. In the unlikely event that any merchandise/product you have bought from our platform is not received in good condition, is damaged or defective, customers may exchange the merchandise/product unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It is mandatory to provide all financial transaction details, along with bills/invoices provided.

Since all these products are handmade and take a huge investment of labor and time to produce, a possible resolution could be Replacement, Exchange or Refund by coupons.

If you received an item which is damaged, defective, or doesn’t conform to the description, you may request a replacement. This doesn’t incur extra cost to you.

• You may return an item within 30 day replacement period.
• You need to intimate www.desertpastorale.com within 30 days of receipt of an item with reason for the return/refund.
• The replacement is subject to the availability of stock. However, in the non-availability of stock, the buyer will receive a full refund, no question asked. You may also like to look at existing stock and order a replacement from the same. This is also subject to the same or lower price product.

• Please contact us either by phone or through email and provide the Order id details. Alternatively, you can click on the Return Order link in the footer and fill the required details.
• Customer Support will confirm the return request and will inform you about the pickup process.
• Please ensure that the product return is initiated within 30 (thirty) days of receipt of the item.
• Please ensure that product is unused and in original condition. Include all price tags, labels, original packing, and invoices along with the product.
• We do not charge extra for returns and all replacements/pickups are done free of cost.
• We support the Replacement of all categories in case of a damaged item. In case of a Refund, the entire amount paid by you including shipping and gift charges is transferred to your account. The time taken will be governed by the policies of our payment partner.
• Customer Support will inform you about the pickup process. While we pick up originally delivered items from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed for the shipping charges against the original receipt.
• Replacement is subject to the availability of stock. In case a Replacement is not available, we will refund the amount for the same.
• We do not replace or refund made-to-order/custom products.